Intelleto

the process of seeing the underlying pattern beneath appearances

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Slides from SXSW : Pen & Paper Tools for getting from Research to Design

March 18th, 2010 · conferences, sketching, User experience, visual thinking

Last week I attended SXSW for the first time and had a great time. It was fantastic to meet so many interesting people and hear what they are working on.

On Saturday I hosted a session called Pen & Paper Tools for getting from Research to Design.

Here’s the short & skinny description:

In the world of user experience, learning about your customers is key to making great stuff. But design research reports are dense and boring. Unlock the power of sketching and pen and paper tools to create research outputs that are vibrant, sticky and that reflect personality, human perspective and that move seamlessly into design.

You can view the slides from the talk and the related workbook on SlideShare:

A question that didn’t get answered was the “What if I can’t draw?” issue. It’s a great question, and I’ll follow up with a post on the Adaptive Path blog in the coming day or so.

You can keep up on the discussion on Twitter at #penpapertools or follow me at [at] katerutter.

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A wonderful time at BayCHI

June 14th, 2009 · events, sketching, visual thinking

On Tuesday, I had the pleasure of presenting at the June meeting of BayCHI. It was a really fun evening, where the audience was participatory and engaged. It’s such fun to share ideas with a group of people that are smart and insightful…the questions that people asked were terrific and right on target for the material.

The evening was a full one. I presented a lecture + mini-activities (a taster-version) of the 3-hr See -> Sort -> Sketch workshop that I co-developed with Leah Buley. Steve Portigal (of Portigal consulting) presented Well, we did all this research … now what?” His talk was also a revised version of a 3-hr workshop. He had folks working together on lightning rounds of a research brief.

The theme of the evening was getting from research insights to actionable ideas and designs. It’s a process that often falls prey to the “toss a report over a wall” phenomenon. I have nothing against big research reports (okay…I kinda do, but that’s a topic for another post.) What is frustrating is to see organizations invest significant resources in smart, insightful research, and then not have clear ways to transform these insights into action. Both See->Sort->Sketch and Steve’s workshop are different approaches to addressing this issue.

If you’re interested in the workshop deck and workbook, you can download them from the workshops and presentations page. You can also see Steve’s full workshop at EPIC in Chicago.

Another fun aspect of the evening was keeping some of the workshop feeling in a 40-minute talk. There were 3 sketching activities for the audience to do. It was somewhat tricky with logistics, but overall it seemed to work well. If you attended and have feedback, pop me an email at kate (at) adaptivepath (dot) com.

Big kudos to Christian Crumlish, the fearless organizer and envelope-pusher who coordinated the evening.

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In honor of Ada, I honor Hildegard

March 24th, 2009 · creative projects, neat things, tech notes

Cross-posted at Adaptive Path.

Today is Ada Lovelace day…a day to celebrate women in technology.

Earlier this year, I joined 1000+ people in a pledge sponsored by Suw Charman-Anderson: “I will publish a blog post on Tuesday 24th March about a woman in technology whom I admire but only if 1,000 other people will do the same.

I’m writing my Ada Day post listening to a CD of music written in the 11th century. More specifically liturgical music written by a mystic German nun and Abbess. It’s riveting. Over 1000 years later, the tonal transitions and Latin phrases touch a deep chord and inspire with their mesmerizing shifts up and down the musical scale.

In honor of Ada Lovelace Day, I’m reaching into the ‘way back machine to a time where technology was not about systems (technología, 1605 : systematic treatment of an art or craft) or machines (technology, 1859 : science of the mechanical and industrial arts) or code and bits & bytes (high technology, 1964.) I’m talking about a time when technology was truly about the roots of creativity: the Greek tékne meaning “art, skill, craft or method.”

The music I’m referring to was written by Hildegard von Bingen…a mystic, a visionary (literally) and a woman who shook the conventions of her time and society to contribute works on religion, philosophy, art and the natural world. She was a Renaissance woman a few hundred years before the Renaissance.

Hildegarde used her mental prowess to explore the natural world, to devise new systems of thinking, to publish her philosophies and learnings to share them publicly. She worked around the political structures that limited womens voices by using alternative rhetorical arts. She was able to transcend the banns on womens social participation and interpretation of scripture to share her message via preaching, letter writing, poetry, illuminated manuscripts and music.

She was the author of many works, including Physica and Causae et Curae. In these texts Hildegard describes the natural world around her, including the cosmos, animals, plants, stones, and minerals. Clearly, Hildegard was amongst the first Information Architects, or perhaps more accurately, a User Experience Designer who used illuminations, writing and music to deliver holistic, transformative experiences.

As a leader, a thinker and a maker, Hildegard qualifies as a tekne-ologist of the finest sort: a woman who saw visions of possibility and dedicated her life to making knowledge known to others, using whatever means available: speech, writing, illustration and scientific inquiry.

Hildegard, you rock.

About the pledge: Ada Lovelace Day is an international day of blogging to draw attention to women excelling in technology. Women’s contributions often go unacknowledged, their innovations seldom mentioned, their faces rarely recognised. The pledge is an opportunity to tell the world about these unsung heroines. Whatever she does, whether she is a sysadmin or a tech entrepreneur, a programmer or a designer, developing software or hardware, a tech journalist or a tech consultant, we want to celebrate her achievements.

Who was Ada? Ada Lovelace was one of the world’s first computer programmers, and one of the first people to see computers as more than just a machine for doing sums. She wrote programmes for Charles Babbage’s Analytical Engine, a general-purpose computing machine, despite the fact that it was never built. She also wrote the very first description of a computer and of software. Learn more at FindingAda.com.

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A picture of my brain on Intelleto.

December 20th, 2008 · neat things

I’ve always embraced the Myers-Briggs Type Indicator. I’m either an INTJ or an ENTP. Apparently I’m an ENTP when blogging.

Find out the type personality of your blog at http://www.typealyzer.com, then post the pix of your brain activity to flickr (tag it typealyzer.)

But don’t ask me to feel for you, ‘cuz apparently I’m light in that area.

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Sailing the C’s of Change

December 16th, 2008 · creative projects, User experience, work

SCoC_500.gifTomorrow (Wed 12/17/08) I’ll be presenting an Adaptive Path virtual seminar on Sailing the C’s of Change.

I’ve been thinking, wondering and tracking four themes over the past 18 months. In this seminar, I’ll share the patterns I’ve identified and propose ways that we can start to make the most of these opportunities.

Seminar description:
This seventy-five minute virtual seminar explores four key themes that are emerging in the creation, adoption and adaptation of digital products and services, and what companies and practitioners can do to capitalize on these trends.

Who is this seminar for?
What does it mean to “Sail the C’s” of change? The leading edge of Web 2.0 is long behind us; we’re now entering a time where past innovations are an expected way of doing business. What is the legacy left by the early adopters and what are the themes we should be aware of as we move into 2009? As product leaders, marketers and designers, what can we do to align our strategies, teams and products to take advantage of the new opportunities that are maturing?

Kate Rutter offers her unique point of view on four key themes that are emerging as a next wave of change in the marketplace.

Curation:
Harnessing the storytelling potential of your content to answer unmet needs.

Cobbling:
Listening to and learning from the use (and mis-use) of your products and services in the wild.

Collaging:
Layering social media to create new conversations with customers.

Chording:
Harmonizing across multiple channels to deliver a sum that is greater than the parts

This seminar will explore the underlying principles that are driving these themes, and offer insights on possible futures as these trends evolve.

What will you learn?

  • Understand how trends in the Web are prisming through other channels.
  • Learn how to use tools such as storytelling, market listening and integrated service design enable you to connect more deeply with your customers.
  • Inspire new possibilities for taking your products and services forward in 2009.

I’m excited about the seminar and invite you to participate. Since it’s virtual, you can join in from the comfort of your own desktop. It’s easy to register here.

See you on deck!

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EPIC workshop on See>Sort>Sketch

October 22nd, 2008 · conferences, User experience

I just got back from the beautiful city of Copenhagen, where my colleague Leah Buley and I presented a workshop at EPIC 2008. We worked with 25 people on the topic of See>Sort>Sketch : pen & paper techniques for getting from research to design. The EPIC conference was wonderful…many interesting people doing cool projects in ethographic research.

You can see some of my photos from the workshop on Flickr.

You can also download the presentation deck and workbook here.
I’m looking forward to seeing the EPIC community again in 2009 in Chicago. Fun!

Session Description:

The rich world of human behavior is fascinating to observe, yet often difficult to interpret. Underlying goals and motivations lay masked beneath behaviors, essentially hidden from sight until our analysis illuminates them. Similarly, the meaning and opportunities inherent in the findings can be elusive for those who are responsible for taking them forward into organizational action. How can we bring clarity and insight to these areas through tools that are inherently visible? By using the analog favorites of pen & paper.

In this hands-on workshop, you’ll experience a number of engaging activities that leverage the power of pen and paper as open, participatory tools. Using inexpensive tools that have a low-intimidation factor such as sticky-notes and Sharpies, you’ll learn sticky-based note-taking, clustering, sketching, and collaging as you explore the benefits of pen and paper to transform an abstract and invisible process into a more visual form. This makes it possible to leverage the natural human affinity for seeing pictures and watching stories unfold, and use that to collaborate more efficiently and effectively.

We begin with a framework that is deceptively simple. Three questions guide the process through collecting research concepts, synthesizing learnings, and paving the way for action: What did we hear? What does it mean? And why does it matter?

What We Heard: Capture and Documentation of Data

Successful research hinges on effective analysis. Youíll learn techniques for making field observations visible to the research team, and turning them into something that forms the basis of theories and strategies for design. Methods include: capture boards, jotting and rapid concept sketching.

What It Means : Clustering, Synthesis and Interpretation

How do you take all the loose observations and ideas that you gather through field work and shape them into something that can form the basis of a viable design direction? You’ll experience methods for making the full landscape of findings as visible as possible, and effective ways to capture and document the emergent patterns and themes. Methods include: clustering, bottom-up trees, theme boards and development of concept models.

Why It Matters : Articulating and Exploring for Action

Once the big themes become clear, the next step is to start to explore what they mean for design. Again, you’ll use simple pen and paper techniques that help get ideas out of the invisible space inside our heads and into a visible, tangible form that we can refine, evolve, and share with one another. You’ll learn methods for structuring ideation sessions that ensure participation and engagement, and that result in concepts and design directions that pave the way to taking action. These methods include: Rapid Concept Sketching, Ideation via spectrums, 2x2s and grids.

At key points in the workshop, we’ll talk through the processes covered, and hold a share-out to discuss your experiences and insights. You’ll leave at the end of the day with a full toolkit of skills and approaches that you can immediately put to use to make research findings visible and actionable to your team, stakeholders, and business partners.

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Hang in there, I’m coming

September 8th, 2008 · random thoughts

It’s been a while since I’ve posted. There are a lot of “postings in waiting” and I’ve got a short stack of Fave Ideas of the Week to catch up on.

It’s busy. I’ll be back soon. Thanks for being patient.

In the meantime, this is really funny.

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Fave Idea of the week : August 8th, 2008

August 8th, 2008 · conferences, fave ideas


  

All last week, folks at Adaptive Path were prepping to speak at either Agile 2008, or UX Week 2008, or both. Leah, Dan and I all were heads-down on presentations for both.

When Leah and Dan did a brown-bag run-through of their talk, there still some holes in their slide deck that needed to be filled in. That’s pretty par for the course…it’s best to get feedback from a brown bag before you’re totally done with the whole shebang.

Then when I saw the label in the placeholder for this slide, I giggled. Who doesn’t need a Diagram of Awesomeness in their talk?

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Fave idea of the week : August 1st, 2008

August 1st, 2008 · fave ideas

You know how sometimes you want to do something and it sounds kinda fun but maybe not really, like it wouldn’t be the best use of your time or skills or effort, but you kinda sorta want to do it anyways despite something in your gut saying maybe it’s not a good idea but you think you’ll probably say yes anyway?
When you hear yourself doing that, call Laura. Slicing through indecisive bullshit is her specialty. One example of which was the source of this week’s fave idea.
Do you want to spend your time and expertise working on something that’s one step away from a failwhale?

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Fave idea of the week : July 25th, 2008

July 25th, 2008 · design, fave ideas

What do you do near the end of a design project? I often find myself digging into the crevices and finding last-minute ways to make the design really sing. I try to clarify the communications (wireframe annotations, consistency, make sure everything is updated) and take a step back to make sure that the designs I’m finishing really do fit the goals of the work.
Sometimes the edge cases are the hardest to focus on, because they aren’t central to the core ideas. So when I overheard Dan S. say that he was at the point in a project where they were polishing the edge cases, I smiled.
Edge cases are an abstract thing, but when described in this way, they remind me of furniture…cases that hold things that you don’t use very often. You don’t want rough edges on your furniture, and you don’t want rough edges on your designs. So take Dan’s advice…give yourself time to polish them. Do they make Pledge for edge cases?

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